Zeno USA, L.L.C. - Service & Repair

Before you ship a watch to Zeno USA, LLC, for repair, please read through our entire repair shipment policy.

General Information

Please contact your nearest ZENO Authorized Dealer for customer service and support. Your ZENO Authorized Dealer is always there to help you. You may also contact ZENO USA, L.L.C. if an authorized dealer is not located near you. ZENO USA, L.L.C. is the Authorized Distribution and Service Center for ZENO watches in the United States of America and Canada.

Your ZENO watch is a high-quality precision timepiece. It will occasionally require service from a qualified watchmaker to ensure your complete satisfaction. In accordance with ZENO quality standards, only ZENO Authorized Dealers and service centers are qualified to ensure proper after-sales and warranty services.

ZENO-WATCH BASEL One-Year Limited Warranty
Conditions of Warranty

We hereby certify that your ZENO watch has been manufactured in accordance with the latest technological guidelines, using modern equipment and quality high-grade material. Prior to sale, your watch was subjected to a variety of severe controls and tests. We therefore assume full responsibility for any possible defect due to faulty material or workmanship for a period of one year from the purchase date. This warranty does not cover normal wear or the consequences of incompetent handling or damage by the purchaser or other persons, nor defects due to external circumstances. The water resistance is guaranteed only if the watch is stated to be waterproof, it has not been subjected to severe shocks, the crystal and crown are not damaged, and the instructions for changing the battery have been carefully followed. This warranty does not cover the battery or any damage caused by a defective battery.

ZENO-WATCH BASEL reserves the right to replace a damaged watch with an identical watch.

The following are not honored by the International Guarantee:

Damage to the case, lens, leather strap/bracelet, crown, attachments and battery
Damage due to tampering, alteration, misuse or usage not in accordance with the instructions
Wear and normal aging of the watch
Defects due to any repairs made to the watch by unauthorized third parties or not approved by Zeno-Watch
The water resistance is only guaranteed if the watch is declared "waterproof" and it has not been subjected to severe shocks, the crystal and crown are not damaged, and the instructions for changing the battery have been carefully followed.

WATER RESISTANCE INFORMATION:

WATER RESIST (water-protected)
This watch is protected against water drops (the watch must be protected from water!)
WATER RESISTANT 30M (3ATM)
Wear this watch when washing your car, bathing, showering, mountain climbing, parachuting, hang gliding or skiing. It is resistant against perspiration, water vapor and raindrops.
WATER RESISTANT 50M (5ATM)
Wear this watch when swimming, washing your car, bathing, showering, mountain climbing, parachuting, hang gliding or skiing. It is resistant against perspiration, water vapor and raindrops.
WATER RESISTANT 100M (10ATM)
Wear this watch when engaging in water sports, snorkeling, swimming, car washing, bathing, shower, mountain climbing, parachuting, hang gliding, skiing. It is resistant against perspiration, water vapor and raindrops.
WATER RESISTANT 200M (20ATM)
Wear this watch when diving (without equipment), engaging in water sports, snorkeling, swimming, car washing, bathing, showering, mountain climbing, parachuting, hang gliding or skiing. It is resistant against perspiration, water vapor and raindrops.
WATER RESISTANT 300M (professional waterproof)
Wear this watch when diving (with equipment), engaging in water sports, snorkeling, swimming, car washing, bathing, showering, mountain climbing, parachuting, hang gliding, skiing - it is resistant against perspiration, water vapor and raindrops.

This policy may not be altered without written authorization by ZENO-WATCH BASEL.

ZENO U.S.A. Warranty Service:

ZENO USA, L.L.C. will provide warranty service for ZENO watches distributed only by ZENO USA, L.L.C. within the United States, U.S. Territories and Canada and purchased directly from a ZENO USA, L.L.C. Authorized Dealer. The warranty certificate must be properly stamped, signed with the Authorized Dealer's name and address, and show the exact date of purchase.

If you purchased your ZENO watch from someone other than a ZENO USA, L.L.C. Authorized Dealer and require warranty service, please contact the original dealer from whom you purchased your watch. You may also contact the ZENO-Watch Basel Service Center in Switzerland at service@zeno-watch.ch.

You will be charged for postage, insurance and costs that may be incurred outside the normal repair costs under the specified warranty as described above. All shipments will be adequately insured when returned.

Be sure to preserve your signed and dated ZENO-Watch International Guarantee Certificate!

Charges will apply for repairs to your watch without original, signed Zeno International Guarantee or after the International Guarantee has expired.

Service After Your Warranty Expires:

Our service is also available for repair and maintenance of your ZENO watch after your warranty period has expired. Your ZENO watch is a high-precision instrument, and we want to help maintain it for your future enjoyment. ZENO-Watch Basel recommends a general overhaul of your watch every three years and that all water-resistant watches be tested annually for case tightness.

Payment For Repairs:

Payment in advance after estimate/repair is required before return shipment. All major credit cards and certified funds are accepted by ZENO USA, L.L.C. for contract repairs and shipping costs.

Note: All contract repairs will be guaranteed for 90 days on the specified repair only.

All shipments will be adequately insured when returned. For shipping instructions to ZENO USA, L.L.C., please see "Shipping Information" below.

Shipping Information:

A) Before you consider shipping a watch for repair, please contact ZENO USA, L.L.C. at zenoservice@zenousa.com. Please do not ship a watch without contacting ZENO USA, L.L.C. first to make sure the watch will be accepted for repair.

B) Please package your watch carefully in a reasonable size carton and pad it generously inside to prevent undue shock during shipment.

C) Be sure to include inside your package your complete contact information including your email address. Please describe the problem you are having with your watch so our watchmakers will not miss a problem.

C) We recommend a shipping method that will provide adequate tracking information for your protection.

E) We highly recommend insuring your package for full replacement value in case of damage or loss.

F) When your package arrives, ZENO USA, L.L.C. will provide a warranty or repair estimate evaluation for you.

G) As soon as service or repairs are completed, ZENO USA, L.L.C. will contact you to let you know when to expect your watch. Generally, service and repairs are accomplished within two weeks. .

Ship to:

ZENO USA, L.L.C.
ATTN: Repair Department
12900 Preston Road, Suite 1010
Dallas, TX 75230

Important Notes

Please note that ZENO-WATCH BASEL ensures full warranty only when the watch is purchased directly from a ZENO USA Authorized Dealer. The "International Guarantee" warranty certificate must be properly stamped and signed with the dealer's name, showing the exact date of purchase.

Only ZENO USA Authorized Dealers or other authorized service centers are qualified to ensure proper after-sales service and are authorized to provide warranty services in accordance to ZENO quality standards.

Please be advised that if you choose to purchase a ZENO watch from any source other than a ZENO Authorized Dealer, you do so at your own risk. We cannot guarantee the authenticity of products sold outside our Authorized Dealer network.

Each ZENO watch purchased from a Authorized Dealer is in perfect and original condition and will be repaired by qualified professionals during the warranty period as well as afterwards, in accordance with the terms of the International Guarantee.

If ZENO watches are purchased from sources other than Authorized Dealers or are serviced or repaired by unqualified third parties, they may be subject to alterations from their original condition that are beyond ZENO-WATCH control. As ZENO-WATCH cannot guarantee the quality standards of altered watches, our one-year International Guarantee cannot be offered for these products. In such cases the purchaser must rely on the seller's warranty.

We have received many calls and emails regarding the authenticity of watches sold by Zeno USA. Please note: Zeno USA, LLC, and Zeno-USA are separate entities. We at Zeno USA, LLC (no hyphen) located in Dallas, Texas, offer authentic Zeno-Watch Basel brand watches manufactured in Basel, Switzerland. To confirm the authenticity of watches sold by Zeno-USA (with the hyphen), please refer to the Swiss Zeno-Watch Basel website at http://www.zeno-watch.ch/en/Warning/Imitations/imitations.html. Please do not hesitate to contact us with any further questions or concerns. We guarantee every one of our customers a 100% authentic Zeno-Watch Basel brand watch.

Please note: ZENO USA, LLC repairs only watches manufactured by ZENO-WATCH BASEL and does not repair Swiss Army or Swiss Military brand watches.

Please visit our retailers area to find a listing of ZENO Authorized Dealers near you.

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