| TO PLACE
YOUR ODER FOR A NEW ZENO WATCH:
ZENO USA,
L.L.C., located in Dallas, Texas, is the Official Authorized Sales
Distribution and Service Center for ZENO-Watch Basel in the United
States of America and Canada.
You may place
your order directly online, contact ZENO USA, L.L.C. by phone,
email or fax to place your order, or you may visit one of our
Authorized ZENO
Dealers. Please place your order using the individual reference
number of the ZENO watch you wish to purchase.
To order additional
accessories
for your ZENO watch, such as an additional strap or bracelet,
please refer to the item reference number. Many of our watches
are also available with sapphire crystal by special request. Please
contact ZENO USA, L.L.C. or an Authorized ZENO dealer to determine
availability by reference number.
PAYMENT
We accept the following major credit cards:Visa, MasterCard & American Express;
Cashier's Checks, Money Orders, Bank-to-Bank Wire Transfer and
Personal/Business Checks. All personal checks, money orders and
unverifiable cashier's checks will be verified by a 14-business-day
clearing period. We do not accept C.O.D. (Collect on Delivery)
orders. All funds must be in U.S. dollars. All shipments will
be made promptly when payment has been verified.
SHIPMENTS
INSIDE THE UNITED STATES
All Zeno USA,
L.L.C. merchandise is shipped via Federal Express, United Parcel
Service or the U.S. Postal Service. All items are shipped to you
fully insured. Shipping and insurance rates are listed below:
Next
Day Air $55.00
Second Day Air $30.00
Ground $22.00
U.S. Priority Mail $30.00 (Offered for PO Boxes only)
Our sales
staff will calculate shipping charges for large orders.
SHIPMENTS
TO CANADA
International
Priority (24-48 hours) $90.00
International Economy (2-3 business days) $75.00
International Standard (5-10 days) $30.00
U.S. Global Express Mail (3-5 days) $55.00 (Offered for PO Boxes
only)
Our sales
staff will calculate shipping charges for large orders.
CONTACT
Our office
hours are Monday through Friday, 9:00 a.m. - 5:00 p.m., Central
Standard Time.
Email
ZENO USA, L.L.C. Product and Sales Information: contactus@zenousa.com
ZENO USA,
L.L.C. Service and Repair Information: zenoservice@zenousa.com
Address
(for mail and shipping)
ZENO USA, L.L.C.
12900 Preston Road, Suite 1010
Dallas, Texas 75230
WARRANTY
ZENO-Watch
Basel offers a full one-year Manufacturer's
Warranty.
RETURNS
We believe
every customer deserves the highest quality merchandise. To ensure
quality standards, new merchandise may not be returned.
IMPORTANT
NOTES
We have received
many calls and emails regarding the authenticity of watches sold
by Zeno USA. Please note: Zeno USA, LLC, and Zeno-USA are separate
entities. We at Zeno USA, LLC (no hyphen) located in Dallas, Texas,
offer authentic Zeno-Watch Basel brand watches manufactured in
Basel, Switzerland. To confirm the authenticity of watches sold
by Zeno-USA (with the hyphen), please refer to the Swiss Zeno-Watch
Basel website at http://www.zeno-watch.ch/en/Warning/Imitations/imitations.html.
Please do not hesitate to contact us with any further questions
or concerns. We guarantee every one of our customers a 100% authentic
Zeno-Watch Basel brand watch.
PRIVACY
POLICY
Zeno USA, LLC, is committed
to providing you with a secure shopping environment. We take major
strides using the latest technology to ensure that your personal
information is secure. When you place an order through our website,
your personal information is protected by Secure Socket Layer
(SSL) encryption technology. This allows only the sender and the
receiver of the transmission decipher the information. To everyone
else, the information is completely scrambled. Your privacy is
as important to us as it is to you. This is our guarantee to you
-- we do not share customer information with any third party companies
at any time, for any reason whatsoever. Also, our shipping department
takes the utmost care in packing our merchandise for shipment.
Every item is packed securely and carefully, and every shipment
is insured fully and is our responsibility until it reaches your
doorstep. For added security, it is our policy that a signature
is required for all orders.
|
